Call Centre Collections Agent
Salary; up to £26,000.00 Per annum
Hours; 37.5 Monday to Friday
Location; Office Based only. B60 4FD
Benefits
- 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
- Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
- Pension scheme
- Employee Life Insurance Policy (After 1 year)
- Casual dress
- Free hot drinks
- Earn rewards for your hard work with regular voucher incentive schemes
- Free on-site Parking
- Complimentary Winter Vaccination
- Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!
We are also pleased to be members of the Living wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.
Due to our continued growth, we are looking to recruit for multiple Call Centre Collections Agents (internally known as Payment Negotiators), to join our office-based team in Stoke Prior, Bromsgrove.
About the role
As a Payment Negotiator you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.
Teamwork and commitment are a must! You will be part of a specific team within our office-based call centre and will have the assistance from the management team for help and guidance throughout your day. Your main duties will involve launching and taking of calls through our automated dialler system.
The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach in line with our policies. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.
Do you have what’s required?
With relevant experience - Applicants should ideally have previous telephony/call centre and 1-year minimum debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
If you don’t have the required experience but you do have the transferable skills - we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success. Your salary will start at £24,000.00 and rise to £26,000.00 after 1 years’ service, with an increment after passing your probationary period.
Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.
A little bit more about us
Controlaccount has been providing Outsourcing, Credit Control, and Debt Recovery Solutions for over 40 years and is proud to partner with over 300 businesses, public entities, and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies;
- Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
- Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
- Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.
We are within easy reach of Bromsgrove, Redditch & Droitwich and just a ten-minute drive from junction 5 of the M5.
How to apply
Please complete and submit our online application form detailing your experience for the role along with an up-to-date CV.
Please note that successful candidates will be required to undergo a basic criminal records DBS check. The cost of the DBS application will be met by the employer
We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.
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